Customer Experience Team Member

Location:

Orchard Park and East Aurora. Training In:
Hamburg, Orchard Park, East Aurora

Compensation: $16.50–$17.50, depending on experience and availability.

We are looking for a reliable and service-oriented person to join our front counter team. This position is ideal for someone who enjoys interacting with customers, staying organized, and paying close attention to detail.

As a Customer Experience Team Member, you will assist customers with clothing and household item drop‑off and pickup, carefully inspect customer belongings, and enter accurate item information into our computer system.

Because accuracy is very important, candidates may complete a brief skills exercise involving garment recognition and color identification during the hiring process.

New hires participate in approximately 120 hours of paid hands‑on training. Training may take place at multiple company locations, including Hamburg, Orchard Park, and East Aurora.

• Greeting customers in a friendly and professional manner
• Assisting with questions, service requests, and order pickup/drop-off
• Examining garments and household items carefully
• Recording accurate descriptions and service instructions in a database system
• Tagging and organizing orders correctly
• Helping maintain a clean, orderly, and professional environment
• Assisting with opening and closing duties as scheduled

• Dependable and punctual
• Attentive to detail
• Comfortable following structured procedures
• Quick learners with technology
• And able to stay accurate during repetitive tasks

If you are organized, friendly, dependable, and enjoy detail-oriented work in a fast‑paced environment, we encourage you to apply today.