Field Support Representative Diagnostics, Rochester, NY

Veterinary Technicians and Practice Managers working as a Field Support Representative (FSR) for Diagnostics will collaborate with an internal team to develop strategies and maintain customer accounts through education and other customer‑centric solutions. The role is dynamic, customer‑facing, and involves field visits to build relationships, solve problems, and support customer success.

Why this role matters:
We build some of the most innovative products in the veterinary diagnostics industry, solutions that help keep pets healthy and happy. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise.

Learn more about Field Support opportunities:

• Travel up to 75% of the time (5+ days of car travel per week and 6‑8+ overnights per month); weekend hours and weekday overtime may also be required.
• Install and train clinic staff on the best use of IDEXX Analyzers (e.g., Pro Cyte, Catalyst One, Sedi Vue, InVue).
• Support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan.
• Work remotely from a home‑based office.
• Utilize a wide array of programs to plan and strategize customer visits, serving as a true IDEXX Ambassador and trusted partner.
• Manage your schedule based on unique customer needs while focusing on professional development and growth.

• 3+ years of experience working in a veterinary practice or similar environment.
• Familiarity with IDEXX products.
• Valid driver’s license and acceptable driving record.
• Residency in the Rochester, NY area and willingness to travel within this territory and occasionally outside of it (self‑relocation required for out‑of‑territory visits).
• Ability to build and maintain relationships, gaining confidence and trust from others.
• Strong communication and collaborative skills with customers, management, and peers.
• Planning and prioritization skills for timely, quality decisions.
• Effective listening skills to uncover customer needs and adapt approach.
• Comfort with technology such as computers, tablets, and smartphones (computer networking experience is a plus).
• Ability to perform physical tasks: extending, reaching, handling, squeezing, twisting, manipulating tools; occasionally climbing, balancing, bending, stooping, kneeling, or crouching; lifting, moving, and carrying up to 60 pounds.
• Specific vision abilities, including close vision, color vision, depth perception, and focus adjustment.
• Hearing acuity sufficient for effective communication via telephone and in person.
• English proficiency for customer and team communication.
• Travel and work within the assigned area, driving for extended periods, and interaction with animals.

• Hourly rates targeting $30–$35 per hour, based on experience.
• Opportunity for an annual cash bonus.
• Health/Dental/Vision benefits day‑one.
• 5% 401(k) matching.
• On‑the‑job training and career advancement opportunities.
• Additional benefits: financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, company car, and more.
• Diverse, exciting career utilizing veterinary practice experience and technical skills, with travel, new relationships, expanded knowledge, and positive impact on pets and owners.
• Continued growth through comprehensive training programs.

IDEXX values a diverse workforce and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply. IDEXX is an equal‑opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.