Global Customer Success Manager - SaaS & Retention
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-18
Listing for:
Namely
Full Time
position Listed on 2026-06-18
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
Location: New York
Chartbeat is seeking a Customer Success Manager to ensure high levels of customer satisfaction and retention for the Fat Tail customer base. This role encompasses responsibilities such as driving product onboarding, managing renewals and expansions, and collaborating closely with various departments to enhance customer outcomes. Ideal candidates will have over 10 years of experience in customer success within a B2B SaaS context, strong communication skills, and familiarity with customer success platforms.
Located in New York, the role offers a comprehensive benefits package including health insurance, 401K, unlimited PTO, and a salary range of $100,000 to $125,000.
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