Business Support Agent

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

To support Trustpilot’s rapid expansion, we’re looking for a skilled and service‑minded Business Support Agent to join our team in New York. Every month more than 1.5 million new reviews are posted on Trustpilot. You will provide support to our customers through all available support channels such as chat, phone, email, and other various communication platforms. You will work closely with sales and account managers to build working relationships and continue knowledge sharing.

• Provide support to companies and our community by email, chat, and phone to assist implementation and troubleshooting of our product in English
• Monitor incoming email alerts to the Helpdesk system and access the system frequently to ensure that any open tasks are acknowledged and responded to
• Assist our customers with any technical issues that are preventing them from setting up or using our services
• Build and maintain best‑practice and self‑service guides enabling customers to solve future issues
• Work closely with New Business, Customer Success, and Product teams to ensure the best service for customers
• Work quickly and efficiently to ensure all customers and consumers receive support promptly
• Be comfortable with both B2B and B2C support and familiar with tools such as Zendesk, Salesforce, Slack, Jira, and e‑commerce solutions
• Provide effective teamwork with Support Agents on a global plan

• Fluent in spoken and written English
• Ability to independently stay organized and maintain a high workload
• Ability to remain balanced and professional while communicating
• Capacity to explain new concepts and provide training on products to other team members
• Advantage to have experience in customer support within digital commerce
• Basic understanding of e‑commerce and SaaS products
• Ability to provide a high level of service and deliver a consistent performance against KPIs
• Advantage to have Salesforce experience and knowledge about front‑end technology and e‑commerce concepts

• A competitive base salary ranging from $60,000 – $60,000 gross per year. This range doesn’t include any variable pay such as bonuses, awards made under Trustpilot’s equity program or other benefits
• A range of flexible working options to dedicate time to what matters to you
• 20 vacation days + 2 personal days + 10 paid holidays per year
• Two paid volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
• Full health insurance
• 401k matching your contributions dollar‑for‑dollar up to 4% of your base salary
• Discounted club membership at Life Time Fitness
• 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave for employees who have been employed for over 6 months with full scope of benefit after 12 months
• Regular opportunities to connect and get to know your fellow Trusties, including company‑wide celebrations and events, ERG activities and team socials
• A friendly, open office complete with a foosball table, roof deck with wifi and unlimited snacks and drinks
• Communal lunch, extra treats and events during the month — think ice cream carts, coffee bars and massages, to name a few

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through…