Customer Service Specialist

Job Description

Hybrid at Riverview Center, Menands, NY.

US Citizenship Required.

NOTE:

It is required that candidates live near or in drivable range to the office location at 150 Broadway in Menands.

**** There is at least 4x a month in office policy in place now****

Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

• Takes and processes transactions by telephone, internet and correspondence from customers and representatives
• Enters and maintains database records of customer profiles and prepares and maintains status reports
• Acts as liaison for customers
• Maintains knowledge of company products and customer service processes

• Education:
  
  High School Diploma or GED
• Required Experience:
  
  2+ years of customer service experience
• Required Technical
  
  Skills:
  
  Strong Microsoft Office skills (Word, Excel, PowerPoint)
• Required
  
  Skills and Abilities:
• Strong telephone and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multi-task and manage time effectively