Customer Success Manager

Customer Success Manager

Location:

New York

We’re looking for an exceptional Customer Success Manager to help Zipher’s customers get measurable value from our platform. In this role, you’ll work closely with data, engineering, and platform teams to ensure customers are successfully onboarded and actively engaged.

This is a high-impact role for someone who can combine strong customer ownership, technical curiosity, and business judgment in a fast-moving environment.

• Own customer relationships after handoff from sales, from onboarding through renewal and expansion
• Drive successful onboarding and adoption across data, engineering, and platform teams
• Run regular customer check-ins, business reviews, and value reviews
• Act as the voice of the customer internally, partnering with product, engineering, sales, and leadership
• Identify risks early and proactively manage customer health, engagement, and satisfaction
• Support renewals and expansion by clearly demonstrating product value and customer outcomes
• Create repeatable customer success processes, playbooks, and reporting as the company grows

We’re looking for someone who can build trust with technical and business stakeholders, manage complex customer relationships, and translate product outcomes into clear business value.

Specifically, we’re looking for candidates who have:

• At least 3 years of experience in customer success, account management, solutions consulting, or a related customer-facing role
• Experience working with B2B customers, in technical and enterprise environments
• Strong ability to manage customer relationships across multiple stakeholders
• Comfort discussing business value, ROI, adoption, renewals, and expansion opportunities
• Strong organization, follow-through, and ownership of customer outcomes
• Experience identifying customer risk and driving proactive resolution

• A team that values strong technical craftsmanship, clear thinking, and initiative
• Join early and shape the technical direction of the company
• High ownership, high trust, and meaningful impact from day one