Technical Support Lead

What you’ll be doing:

• you will be joining the company as the first customer support specialist - overseeing our overseas support team & overall support org in order to both improve the quality as well as report most common pain points, areas of confusion, and possible product improvements to help solve those problems. you will be overseeing the customer support channels to ensure speed of response and quality of response improves.
• you will
• this role requires long hours, especially during weekends when the number of members at experiences is highest.

• you’re extremely sharp: high IQ & EQ
• you studied computer science & are excited about building tools to improve support
• you’re a people person - understanding other people & getting close to them quickly comes naturally to you
• you have the patience required to deal with a high volume of incoming support tickets
• low ego - there is no task that is beneath you
• you’re interested in product roles later in your career
• you’re able to manage and clearly communicate with a team you oversee.
• you have the utmost care for high standards and never cut corners
• you have the utmost care for the customer experience & helping the customer in anyway you can
• you have an ability to sift through feedback to know what is high priority and what isn’t
• you love using & obsessing over every corner of a new product - it’s easy for you to quickly understand UX/UI
• BONUS: customer support or consumer product experience