Customer Experience Liaison

We're Hiring:
Customer Experience Team Member

Syracuse, NY | Full-Time Days | Customer Experience

Are you the type of person who can turn a stressful situation into a smile? Do you believe amazing customer service is more than just a job — it’s an experience? If so, you might be the perfect fit for our Signature Service Team!

At Renewal by Andersen of CNY, we don’t just install windows and doors — we open them to something more: connection, trust, and a little bit of wow. Our Signature Service Team Members are the heartbeat of that promise.

As a Signature Service Team Member, you’ll be the go‑to guide for homeowners after installation. Think of it as being the friendly voice, the steady hand, and the behind‑the‑scenes rockstar who keeps things running smoothly. You’ll:

• Be the primary point of contact for post‑installation support
• Manage communication via phone, text, email, and more
• Partner with sales and project managers to ensure a smooth customer journey
• Solve problems before they become problems
• Help create that Signature Service Experience we’re known for

• Competitive Pay
• Hands‑on training with company leaders
• Work that actually matters to people
• Real opportunities to grow in a company that’s growing fast
• You’ll be part of a company culture where Everybody's Gotta Win — and we mean it.

• A master communicator (written and spoken)
• Cool under pressure and sharp with time management
• Tech‑savvy, organized, and detail‑obsessed
• Someone who thrives in a team‑first, fast‑paced environment
• Customer‑service experience is a must (Salesforce experience = bonus points!)
• A valid driver’s license and a winning attitude

• High school diploma required, 2‑year degree preferred
• Strong background in customer service (high volume preferred)
• Experience in a sales environment = a plus!

We’re not just a window and door company. We're a people company — and we’re looking for someone who’s ready to bring care, clarity, and a whole lot of heart to the role. If that sounds like you, let’s talk!