Customer Care Representative

Job Details

• Job Title: Customer Care Representative
• Department: Customer Care Team
• Location: Brooklyn, NY 11231 (In‑person); also Fort Lauderdale, FL (In‑person)
• Job Type: Full‑time
• Schedule: Monday‑Friday. Options: 8:00‑4:30 or 8:30‑5:00 (30‑minute lunch)
• Pay: $21.00 – $25.00 hourly
• Benefits: Dental, Health, Vision, Life Insurance, PTO, 401(k)

As a member of the Customer Care Team, the Customer Care Representative will deliver a consistent, elevated customer service experience and related administrative support by answering incoming customer calls, placing customer service and supply orders, assisting with customer registration on our website, and ensuring efficient workflow of the team.

• Field incoming calls from customers seeking to place service calls and supply orders or check on the status of orders.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Provide brief, professional, and consistent customer communications.
• Place customer service and supply orders appropriately in IMS / e‑Automate system.
• Ensure data integrity when placing orders, including confirming customer information.
• Ensure the correct number of supplies are being shipped to customers.
• Identify customers’ needs, clarify information, research every issue, and provide solutions.
• Perform other duties as required.

• HS Degree or above.
• At least two years of related experience in a customer‑service focused position, such as a call center, helpdesk or telesales, with strong phone presence.
• Familiarity with CRM systems and practices (e‑Automate and/or e‑Views is a plus).
• Proficient with MS Office programs.
• Ability to multi‑task, set priorities and manage time effectively.
• Industry experience is preferred but not required.

• Customer‑service driven approach with pleasant phone demeanor.
• Strong written and verbal communication skills, and active listening.
• Professional presentation; approachable, enthusiastic and displays a high level of self‑motivation.
• Good time management skills to ensure assigned responsibilities are completed efficiently; able to work independently.
• Works well within a team.
• Must have good attendance, reliability, and punctuality.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.