Customer Service Specialist

An exciting customer service opportunity is available in Port Washington, New York, United States, for a Customer Service Specialist. This position offers a supportive environment where professionals can develop strong communication and administrative skills. It is ideal for individuals seeking career growth within customer support and sales operations in a fast paced business environment.

The hiring organisation operates within the beauty and consumer products industry, delivering high quality products and services across international markets. Additionally, the company values professionalism, teamwork, and exceptional customer experiences across all business operations. The organisation also promotes employee wellbeing through competitive benefits, workplace support programmes, and career advancement opportunities. Furthermore, it strongly supports diversity, inclusion, and global workforce development through visa sponsorship initiatives.

This role focuses on supporting sales operations while ensuring excellent customer service across different communication channels. Moreover, the specialist acts as a bridge between customers and the sales team to improve customer satisfaction. The position also involves handling sales orders, shipping concerns, and return processes accurately and professionally. In addition, the role requires strong organisational skills and the ability to manage multiple customer support tasks efficiently.

• Respond promptly to customer inquiries while maintaining high levels of customer satisfaction consistently.
• Support sales teams by carrying out administrative and customer communication responsibilities professionally.
• Process customer orders received through email, phone calls, fax, and mobile sales platforms.
• Review and adjust sales orders based on customer requests and sales team instructions.
• Monitor order statuses, back orders, and shipment updates accurately and efficiently.
• Handle customer return requests, billing adjustments, and replacement order processing professionally.
• Resolve shipping issues involving carriers, delayed deliveries, and damaged shipment claims effectively.
• Provide support for online customer inquiries and product related assistance services consistently.
• Prepare monthly reports covering pending sales orders and completed return transactions accurately.
• Communicate customer feedback and concerns to the sales team for service improvement purposes.

• High school qualification in Business Administration, Management, or related field preferred.
• Zero to two years of customer service or sales support experience acceptable for applicants.
• Strong communication skills for interacting professionally with customers and internal teams required.
• Ability to manage customer inquiries and maintain excellent customer satisfaction standards consistently.
• Organisational skills and attention to detail when handling sales orders and shipping processes required.
• Ability to multitask effectively within fast paced customer service and administrative environments required.
• Problem solving skills for resolving shipping issues, customer claims, and service concerns efficiently.
• Korean language proficiency is highly desirable for supporting diverse customer communication needs.
• Basic computer and administrative skills for processing reports and customer information required.

This opportunity provides an excellent pathway for professionals seeking long term growth in customer service operations. Interested candidates are encouraged to apply and contribute to delivering outstanding customer experiences within a growing international organisation.