Operations Support Specialist, Customer Service​/HelpDesk

Overview

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below. We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries.

We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

The Operational Support Specialist will work closely with the district leadership team to increase productivity as well as the quality of service and profitability of the district. The OS Specialist will also perform responsibilities of a Service Specialist, maintaining regularly scheduled route responsibilities, handling additional work requests, and assisting with open routes.

• Building and maintaining good customer relations
• Maintaining high service standards at all accounts
• Participation in group meetings and account reviews
• Completion of independent and group on-going training
• Serve as a coach and mentor for Service Specialists
• Ability and willingness to work flexible hours
• Being an interactive member in a team work environment
• May require participating in a rotating on-call schedule for off-hours and weekends

• Advanced LOB/PNOL knowledge
• Excellent problem solving skills
• Self discipline to work efficiently without direct supervision
• Strong verbal and written communication skills
• Handle high dependency customer service issues
• Must have proficient district level knowledge
• Courteously and effectively interact with a diverse group of coworkers and customers
• The ability to identify and solve problems without direct guidance and provide follow through with action steps until resolution is reached
• Strong attention to detail and willingness to learn
• Excellent organization and time management skills
• Must have and express a sense of urgency when dealing with client and partner concerns
• Must have excellent verbal and written communication abilities
• Able to work 40+ hours per week including Saturdays as needed
• Must possess a valid driver’s license

Hourly: $33.00 - $35.00

While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

• 401(k) retirement plan with company-matching contributions

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

California residents, review your privacy rights where applicable.