Customer Service Representative

About The Role

Whether you come from a background in customer service, retail, or hospitality, you can be successful in our role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here!

As a Customer Service Representative at Veterans United, you’ll be the friendly voice that helps guide callers to the answers they need. From answering general loan questions to transferring calls to other departments or addressing inquiries, you’ll be there to support and enhance the lives of our callers. Your goal is to be as helpful as possible and leave each caller feeling cared for.

Our Customer Service Center isn’t a typical call center—it’s a place where a fast‑paced environment meets a supportive, close‑knit team. We genuinely care about each other and build camaraderie through team bonding, department‑wide events, and celebrating wins together.

Compassion and connection are at the heart of everything we do. To best serve our callers, our Customer Service Center operates 24/7, giving us the flexibility to support people whenever they need it. For this full‑time position we’re specifically looking for someone available to work Monday‑Friday, 3pm‑11pm.

• Answer incoming calls and connect callers to the right department to get them what they need.
• Provide top‑notch customer service while answering basic questions about VA loans.
• Juggle tasks such as sending emails or instant messages to help quickly resolve issues.
• Handle challenging situations with patience and professionalism, ensuring borrowers feel heard and supported even when upset or frustrated.

• You thrive in fast‑paced environments and are quick to learn and excel.
• You either have a basic understanding of the loan process or the willingness to learn it quickly.
• You’ve got stellar phone skills and know how to make every caller feel valued.
• A solid work ethic drives you to give your best effort in everything you do.
• You bring dependability, efficiency, and great communication to every interaction.

We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA loans and became the #1 VA lender for home buyers in the nation. Our success is measured in living our values every day.

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information. If you have a disability and require reasonable accommodations during the hiring process, contact  Veterans United Home Loans is a VA‑Approved Mortgage Lender and is not endorsed or sponsored by any government agencies, including the Dept.

of Veterans Affairs. NMLS # 1907. Equal Housing Opportunity.