Hospitality Ambassador

Location: New York

Hospitality Ambassador Przejdź do głównej zawartości#Hospitality Ambassador page is loaded## Hospitality Ambassador Aplikujremote type:
On-site locations:
New York, NYtime type:
Full time posted on:
Opublikowano dzisiajjob requisition :
REQ
515682
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
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* Position Overview:

** The Hospitality Ambassador serves as the cornerstone of workplace experience, creating welcoming, functional environments that enable colleagues and visitors to thrive. This role blends front-of-house hospitality with proactive facilities coordination, ensuring every touchpoint—from first impressions to daily interactions—reflects JLL's commitment to exceptional service and operational excellence.  
** Mission:
** Deliver memorable workplace experiences that foster productivity, collaboration, and well-being while maintaining seamless operations across shared spaces.  
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* Core Responsibilities:

**** Guest Experience & Front-of-House Operations
*** Provide warm, professional greetings and assistance to colleagues, clients, and visitors
* Manage communications including phone calls, emails, and in-person inquiries with responsiveness and clarity
* Maintain an impeccably presented lobby and reception area that reinforces a professional, welcoming atmosphere
* Uphold building security protocols and emergency procedures, ensuring safety compliance at all times
** Workplace Experience & Event Support
*** Support colleague engagement initiatives, workplace events, and community-building activities
* Ensure meeting spaces are properly configured, clean, and fully equipped
* Arrange meeting refreshments (coffee, water, snacks) and manage catering logistics for tenant events
* Direct food delivery personnel efficiently to minimize disruption
** Facilities Coordination & Space Management
*** Monitor and replenish supplies in shared spaces including kitchens, break rooms, conference rooms, and copy centers
* Maintain cleanliness standards in communal areas by loading/unloading dishwashers and coordinating with cleaning teams
* Perform basic troubleshooting of office equipment (printers, copiers) and escalate technical issues appropriately
* Log and track service requests in client and building work order systems, ensuring timely resolution
* Collaborate with facilities, maintenance, and security teams to address space-related concerns proactively
* Provide administrative support to the facilities management team as needed  
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* Required Qualifications:

**** Education & Experience
*** High school diploma or equivalent required; associate or bachelor's degree preferred
* 1-3 years of experience in customer service, hospitality, facilities coordination, or property management
** Core Competencies
*** Exceptional interpersonal and communication skills with a service-oriented mindset
* Professional presence and polished demeanor in all interactions
* Proficiency with Microsoft Office Suite and ability to learn building management software
* Strong organizational skills with ability to multitask effectively in dynamic environments
* Detail-oriented with proactive problem-solving capabilities
* Physical capability to perform light facility maintenance tasks (lifting up to 25 lbs, standing for extended periods)
* Schedule flexibility to accommodate varied shifts, including occasional evenings or weekends  This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
** Estimated compensation for this position:
** 59,400.00 – 59,400.00 USD per year
* This range is an estimate and actual compensation may differ. Final compensation packages are determined by various…