Customer Service Specialist
Listed on 2026-06-19
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Hours of Work
8:15 AM- 5:30 PM (8 Hours/Day – 30-minute lunch)
Union RepresentationThis position is represented by the Transportation Communication Union (TCU).
OpeningThe Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.
PositionObjective
The purpose of this position is to manage, resolve and escalate Level 1 (basic) customer inquiries and service requests.
Responsibilities- Provide excellent customer service to customers
- Resolve inquiries / requests by email or phone
- Prioritize service requests and manage the
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