Banking Associate; 65th & 3rd Ave

Work Location:

New York, New York, United States of America

Hours:

40
Pay: $23.75 - $31.00 USD

The Banking Associate is a customer‑facing role that delivers TD’s brand promise at a branch location. The associate accurately completes everyday banking transactions, provides advice and educational support on services, products and tools, and helps customers achieve their financial goals.

• Process customer transactions on the teller line or through the platform, including deposits, withdrawals, check cashing, and account changes.
• Open new accounts and provide product education on personal deposit, debit/credit cards, digital banking, and other services.
• Offer consultative support and proactive insights to build trust and deepen customer relationships.
• Utilize TD systems to acquire, deepen, and retain customer relationships and refer clients to appropriate team members or bank partners.
• Manage leads, including creation, prioritization, and follow‑up through outbound calls, SMS, and appointment scheduling.
• Serve as the first point of contact in the lobby, orchestrate walk‑in traffic, and handle customer inquiries or resolution needs.
• Adhere to all compliance policies, risk controls, and regulatory requirements, completing required training and documentation.
• Maintain accurate records of actions and be responsive to audit and regulator requests.

• High school diploma or GED.
• At least 1 year of customer service experience (volunteer, education, military acceptable).
• Teller experience preferred.
• Completion of teller training and part 1 of platform training required.
• Strong organizational skills and ability to handle multiple tasks in a fast‑paced environment.
• Excellent communication skills—concise, clear, and consistent.
• Effective problem‑solving and decision‑making ability with sound judgment.
• Proficient in Microsoft Office.
• Notary license preferred.
• Availability to work evenings, weekends, and holidays as scheduled.

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at