Customer Service Representative

Customer Service Representative – VIPET Resort

We’re sniffing out our next Customer Service Representative at VIPET Resort—someone who can make every client feel like a VIP (Very Important Pet-parent).

If you love pets & people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.

Telehealth, 401k, and pet insurance. Pay starts at $15.00/hour DOE + tips.

General Manager.

• You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes.
• Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs).
• Availability on evenings, weekends, and holidays required.
• Exposure to cleaning supplies, pet hair, and accidents is part of the gig.

• Welcoming pet parents and their VIPs like they just walked into a 5‑star resort.
• Answering phones with a smile in your voice and multi‑tasking like a pro.
• Touring new clients through the facility and selling services.
• Ensuring up‑to‑date vaccinations are on file.
• Managing check‑ins and check‑outs with efficiency and a personal touch.
• Handling cash, cards, and balancing the end‑of‑day cash drawer.
• Responding to complaints with patience and professionalism.
• Escorting pet guests to and from their enclosures with care.
• Keeping the lobby clean, welcoming, and ready for first impressions.
• Jumping in to support other team members whenever needed.
• Other duties as assigned.

• People‑person and pet‑person experience.
• Previous experience in customer service or retail.
• Solid communication chops—phone, in‑person, email.
• Comfortable with multi‑line phones and computer systems.
• Cool under pressure and professional even in high‑energy situations.
• Problem‑solving skills.
• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants.

In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.

We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So we’re throwing the door wide open for all like‑minded candidates who believe in celebrating and honoring diversity and inclusion.