TikTok Shop Account Manager

About the role:

You will own the day-to-day health of our clients' Tik Tok Shop accounts. This person eats and breathes the Tik Tok ecosystem and lives inside our clients' shops, so that no opportunity is missed and no problem catches us by surprise. You are the early-warning system and the opportunity radar for every account we run.

• Monitor client Tik Tok Shop accounts daily for violations, policy flags, and account-health issues
• Raise and manage appeals, and keep a direct line open with our internal Tik Tok contacts to expedite escalation
• Spot promotion and campaign opportunities the moment they appear, enrolling clients so nothing is left on the table
• Catch operational risks fast, for example late or delayed shipments, and communicate them to the client immediately through Slack or email
• Keep managers looped in on the state of every account at all times

• Zero missed promotions or eligibility windows
• No surprise violations; issues are caught and resolved before they escalate
• Clients hear about problems from us first, never the other way around

• Deep, current knowledge of Tik Tok Shop and Seller Center
• Obsessive attention to detail and a strong sense of urgency
• A clear, fast communicator who can manage client relationships under pressure
• Self-directed; comfortable owning accounts without hand-holding

• Prior Tik Tok Shop, marketplace, or e-commerce operations experience
• Familiarity with appeals and platform compliance processes