Customer Service Representative

POSITION OVERVIEW

Weigh and purchase inbound scrap, obtain required information from customers for all transactions.

Complete purchasing and shipping documents.

Perform general office administration duties such as answering the phones, greeting customers, and answering emails as well as other duties as assigned by the Manager.

Provide a best-in-class customer experience.

Organized and Neat.

Willingness to learn all aspects of the office.

Willing to cross-train in other positions and assist other teammates as needed.

Ability to work in a fast-paced, non-stop environment while providing excellent customer service.

Other duties as assigned by Management

• 3+ years previous customer service experience preferred.
• Must be able to work well under pressure while providing excellent customer service.
• Ability to multitask within a highly dynamic, fast-paced work environment, with the ability to meet critical deadlines.
• Must have excellent customer service, communication, organizational and time management skills.
• Dependable and consistent work ethic.
• Must have the willingness to learn the facets of the scrap metal recycling industry.
• Computer experience preferred which includes Microsoft Excel, Word, Office, and the ability to learn in house systems (Buy Back Pro).
• Ability to meet attendance schedule with dependability and consistency.