Customer Service Representative | Technical Support

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. THIS POSITION IS ONSITE (NOT HYBRID or REMOTE) WORKING IN A CALL CENTER ENVIRONMENT. Pay Rate is $20.00 per hour. CLASS STARTING May 19, 2026. Extensive training provided for 13 weeks from Tuesday through Saturday 10:00 a.m.–7:00 p.m. After completion of training, must be flexible to work a schedule of 1:00 p.m.–10:00 p.m. with two weekdays off.

• As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products.
• Provide knowledgeable and timely customer service by learning core TV products, services, and billing processes.
• Represent Spectrum and be the voice of the company to customers.
• Troubleshoot and resolve technical issues related to cable and video services.
• Interact with customers through inbound phone calls to resolve topics including billing questions, account updates, subscriber challenges, and more.
• Resolve TV inquiries while creating best-in-class customer experiences.
• Work in an open, friendly environment with a supportive, energetic team.

Required Qualifications

• Education
  :
  High school diploma or equivalent
• Schedule
  :
  Ability to work a variety of schedules including nights, weekends, and holidays
• Language
  :
  Ability to read, write, speak and understand English

Preferred Qualifications

• Experience:
  
  6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy-volume phone experience in customer service or a call center
• Technical
  
  Skills:
  
  MS Office, computer skills, typing
• Skills:
  
  Communication, organization, time management, multi-tasking, customer service
• Abilities:
  Dependable, professional, solution-oriented, results-driven, resilient

#LI-AS3

Here, our employees don't just have jobs, they're building careers. Spectrum offers a comprehensive pay and benefits package that rewards employees for contributions and supports well-being. The base pay range for this position is generally between $20.00 and $36.35 per hour. The actual compensation offered will consider factors such as skills, qualifications, experience, and location. We comply with local wage minimums;

some positions may be eligible for additional forms of incentive-based compensation such as bonuses.

The base pay for this position generally is between $20.00 and $36.35
. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Charter Communications and Spectrum are Equal Opportunity Employers, including for individuals with disabilities and veterans. Learn about Life at Spectrum.