Front Desk Agent; PT Bear Mountain

Compensation

18.00 USD Hourly

Exciting opportunity for a Front Desk Agent at a premier historic hotel in the Hudson Valley. Must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Strong communication and customer services skills essential for this role. Afternoon and evening availability essential as well as weekends and holidays.

• Provide administrative, reception, and program support to management and staff.
• Manage phone activity including providing general knowledge to callers.
• Manage walk-in traffic.
• Sign in customers as needed.
• Smile and greet customers in a welcoming manner.
• Register and assign rooms to guests.
• Provide quotes for room rates and up-sell the guest when possible.
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Verify that the correct charges and credits are posted to the corresponding guest folio.
• Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Respond to guest inquiries.
• Resolve guest complaints within scope of authority, otherwise refer the matter to the management.
• Maintain awareness of safety issues, and report them immediately to your manager.

• High School Diploma preferred.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
• Computer proficiency.
• Demonstrated talent for interacting with a wide variety of people and ability to effectively organize and coordinate multiple priorities.
• Ability to learn and develop new skills; ability to problem solve.
• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative, telephone and other communication skills.

• Ability to move around on foot, frequently moving across the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly.
• Ability to sit at a desk and monitor phones for extended periods.
• Ability to withstand indoor and outdoor temperatures.
• Read and write work-related documents in English.
• Speech recognition and clarity; ability to understand and speak clearly in English.
• Constant communication with other employees in a fast-paced environment.
• Physical presence at the job site essential to perform job duties.

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
• Reservations system.
• POS system.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual ori