Front Desk Agent Bear Mountain

Compensation: $18.00 per hour.

The Front Desk Agent must perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer service skills.

• Provide administrative, reception, and program support to management and staff.
• Manage phone activity including providing general knowledge to callers.
• Manage walk‑in traffic and sign in customers.
• Greet customers warmly and maintain a welcoming atmosphere.
• Register and assign rooms to guests; provide quotes for room rates and upsell guests when possible.
• Coordinate with Front Desk and Housekeeping departments.
• Verify correct charges and credits posted to guest folio.
• Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each shift.
• Respond to guest inquiries and resolve complaints within scope of authority; refer more complex matters to management.
• Maintain awareness of safety issues and report them immediately to manager.

• High School Diploma preferred; minimum age 16.
• Clerical skills: typing, filing, office machine operations, cash register operation, maintenance of records.
• Computer proficiency.
• Excellent interpersonal, administrative, telephone, and other communication skills.
• Ability to organize and coordinate multiple priorities, learn and develop new skills, and problem solve.
• Ability to arrange and coordinate schedules for reservations.

• Move about on foot frequently; bend, lift, carry, reach/extend arms and hands above shoulder height frequently.
• Lift, carry, and push up to 25 lbs regularly, 30‑35 lbs frequently, and up to 50 lbs occasionally.
• Stand for entire work day, climb steps regularly, sit at desk and monitor phones for extended periods.
• Withstand temperatures in indoor and outdoor environments.
• Read and write work‑related documents in English; speak clearly in English.
• Constantly communicate with other employees in a fast‑paced environment.
• Physical presence at job site is essential.

• Typical office equipment (computers, phone system, fax, copiers, scanners).
• Reservations system.
• POS system.

Guest Services provides best‑in‑class hospitality services across a varied portfolio of client sites.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.