Guest Ambassador; Rock - Rockefeller Center

Guest Experience Ambassador

Reports To:

Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule:

25 hours/week | Shifts between 7:30 AM–3:30 PM or 3:00 PM–11:00 PM/12:00 AM

Business

Hours:

Monday–Sunday, 7:00 AM–12:00 AM

• Greet and welcome guests in a friendly and professional manner.
• Provide information and answer questions clearly and confidently.
• Guide guests through the start of their experience and offer directions as needed.

• Address guest inquiries and resolve concerns efficiently.
• Share relevant updates on events, programming, and offerings.

• Communicate with team members to ensure smooth service flow.
• Share guest feedback with management.
• Support team needs and adapt to changing priorities.

• Follow safety procedures to ensure a secure environment for guests and staff.

• Strong communication and interpersonal skills
• A service-oriented mindset with a professional demeanor
• Ability to stay organized and responsive in a fast-paced setting
• A friendly and approachable presence
• Flexibility to work outdoors, evenings, weekends, and holidays
• Fluency in English; additional languages are a plus

• Experience in hospitality or customer-facing roles preferred
• Background in guest engagement, entertainment, or high-touch service environments is a plus
• Ability to stand and walk for extended periods
• Ability to lift 10–20 lbs. as needed

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Pay Range: $20 – $20 USD.

• Career Growth:
  An opportunity to learn new skills or apply a variety of them that may lead to other career opportunities.
• Learning & Development: A culture of learning to help develop to the best in your role.
• Recognition Programs:
  Programs for all levels of employees.
• Benefit Offerings:
  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401(k) w/ matching, Entertainment Discounts, and Paid Time Off.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, and any other status protected by applicable law.