Claims Intake Representative

Shift/

Schedule:

7:30am‑5pm EST working window, 8 hour work days.

Seeking someone who is truly service-driven and exhibits a high level of attention to detail, with a strong background in customer service and claims within the insurance sector. The ideal candidate should possess excellent data entry skills and be highly organized, able to manage multiple tasks and responsibilities efficiently. It is essential that the representative can thrive in a fast-paced environment and remain calm and effective under pressure, especially when dealing with challenging or stressful situations.

Professional communication is key, as the role involves interacting with claimants and providers not only over the phone but also through email and written correspondence.

• Create entities, incidents, matters on Law department systems.
• Active use of the Law Manager database, Outlook, PDF, Word, Teams.
• Answer claims phone.
• Receive, answer and/or record telephone/correspondence/e‑mail from claimants, providers, and law firms relating to general claims inquiries.
• Follow up with external parties who have not supplied sufficient information.
• Save correspondence to associated matter via eDOCS.
• Notify assigned investigator of any added communication/documentation to their file.
• Link related claims/incidents.
• Maintain 3 inboxes: “LAW – Claims”, “New Claims” & “Input to CMS”.
• Route all addressed correspondences to the appropriate folders.
• Forward non‑Law Claims correspondence to appropriate sections of Law or different departments of companies.
• Check CC&B, OMS and Maximo systems for additional information to create claims.
• Assist in the processing of claims and other duties as assigned or required.
• Regular attendance is an essential function of the job.

• Competency in Microsoft Excel, Word, and Outlook.
• Well organized, detail oriented, and flexible to handle multiple assignments.
• Data Entry Skills.
• Excellent interpersonal and telephone skills.
• Demonstrate good customer service skills.
• Ability to multi‑task.
• Customer Service within the Insurance Sector.

• Analytical Skills.
• Call Center Support.
• Bi‑Lingual in Spanish.

• Sit or stand to answer a phone for the duration of the workday.
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday.
• Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.

High School Diploma or GED.

Eligible talent get access to benefits such as health benefit contributions, retirement plans with match and flexible spending accounts.

Skill is an equal‑opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment – one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.