Call Center​/Customer Service Executive; Phone Support

Job Description

Selected candidate will provide information to customers, conduct research, and perform clerical support.

• Answer a heavy volume of incoming calls.
• Respond to telephone, mail, e‑mail, and in‑person inquiries; determine the service required.
• Utilize computer databases and information technology systems to research data needed to respond to inquiries.
• Maintain the tracking system used to record and monitor inquiries and resolutions.
• Receive complaints from residents and prepare work tickets regarding maintenance problems.
• Schedule and confirm repair appointments with residents.
• Record and log repair appointments into the computer system.
• Perform clerical tasks and computer support as required.

• 6 am – 2 pm
• 6:30 am – 2:30 pm
• 7 am – 3 pm
• 7:30 am – 3:30 pm
• 8 am – 4 pm
• 8:30 am – 4:30 pm
• 9 am – 5 pm
• 10 am – 6 pm
• 12 pm – 8 pm
• 1 pm – 9 pm
• 2 pm – 10 pm
• 4 pm – 12 am

Must be able to work holidays, weekends, overtime, and emergencies.

• 2–4 years of experience.
• Minimum education:
  
  HS diploma or GED from an accredited institution. All foreign education at any level must be certified by the US Department of Education.
• Satisfactory experience responding to customer service inquiries, help desk, or public relations capacity, utilizing computers and information technology.
• Data entry experience and a minimum of 25 wpm typing skills.

NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY.

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER.