Hospitality Ambassador

Position Overview

The Hospitality Ambassador serves as the cornerstone of workplace experience, creating welcoming, functional environments that enable colleagues and visitors to thrive. This role blends front-of-house hospitality with proactive facilities coordination, ensuring every touchpoint—from first impressions to daily interactions—reflects JLL's commitment to exceptional service and operational excellence.

Deliver memorable workplace experiences that foster productivity, collaboration, and well‑being while maintaining seamless operations across shared spaces.

• Provide warm, professional greetings and assistance to colleagues, clients, and visitors
• Manage communications including phone calls, emails, and in‑person inquiries with responsiveness and clarity
• Maintain an impeccably presented lobby and reception area that reinforces a professional, welcoming atmosphere
• Uphold building security protocols and emergency procedures, ensuring safety compliance at all times

• Support colleague engagement initiatives, workplace events, and community‑building activities
• Ensure meeting spaces are properly configured, clean, and fully equipped
• Arrange meeting refreshments (coffee, water, snacks) and manage catering logistics for tenant events
• Direct food delivery personnel efficiently to minimize disruption

• Monitor and replenish supplies in shared spaces including kitchens, break rooms, conference rooms, and copy centers
• Maintain cleanliness standards in communal areas by loading/unloading dishwashers and coordinating with cleaning teams
• Perform basic troubleshooting of office equipment (printers, copiers) and escalate the technical issues appropriately
• Log and track service requests in client and building work order systems, ensuring timely resolution
• Collaborate with facilities, maintenance, and security teams to address space‑related concerns proactively
• Provide administrative support to the facilities management team as needed

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 1‑3 years of experience in customer service, hospitality, facilities coordination, or property management

• Exceptional interpersonal and communication skills with a service‑oriented mindset
• Professional presence and polished demeanor in all interactions
• Proficiency with Microsoft Office Suite and ability to learn building management software
• Strong organizational skills with ability to multitask effectively in dynamic environments
• Detail‑oriented with proactive problem‑solving capabilities
• Physical capability to perform light facility maintenance tasks (lifting up to 25 lbs, standing for extended periods)
• Schedule flexibility to accommodate varied shifts, including occasional evenings or weekends

Visa and Work Authorization:
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position: 59,400.00 – 59,400.00 USD per year.

On‑site – New York, NY

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. For reasonable accommodation requests, please email .

Accepting applications on an ongoing basis until candidate identified.