Scheduler, Customer Service​/HelpDesk

Position Overview

Now Hiring:
Scheduling Coordinator.

Location:

New York City, NY.

Schedule:

Full-Time | Monday–Friday.

Compensation: $25.00 to $27.00 per hour.

Join a Growing Industry Leader in Fire Safety & Commercial Kitchen Services. We are a leading provider of commercial kitchen exhaust cleaning and fire safety services throughout New York City, Long Island, and Westchester. Our team is committed to delivering exceptional service, maintaining long‑term client relationships, and ensuring the highest standards of safety and compliance. We are seeking an experienced Scheduling Coordinator who thrives in a fast‑paced environment and has extensive knowledge of New York City’s five boroughs.

If you’re highly organized, proactive, and skilled at coordinating field operations, we’d love to hear from you.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)
• Commuter Assistance
• Stable, Full‑Time Schedule
• Career Growth Opportunities
• Supportive Team Environment

• Schedule and dispatch field technicians for service appointments throughout NYC, Long Island, and Westchester
• Coordinate routes to maximize technician efficiency and productivity
• Communicate appointment details, updates, and schedule changes with customers
• Monitor technician progress and job completion throughout the day
• Collaborate with operations leadership to prioritize service requests and allocate resources effectively
• Resolve scheduling conflicts, customer concerns, and emergency service requests
• Maintain accurate records within dispatching and scheduling systems
• Prepare and update service quotes while ensuring customer information remains current
• Submit deficiency quotes identified during service visits
• Follow company procedures and customer service standards
• Assist other departments as needed to support daily operations

• Required:
  • Minimum 3 years of dispatching or scheduling experience
  • Strong knowledge of New York City’s five boroughs and traffic patterns
  • Excellent organizational and multitasking skills
  • Ability to work effectively under pressure in a fast‑paced environment
  • Strong communication and customer service skills
  • Proficiency with dispatching/scheduling software and Microsoft Office
  • Detail‑oriented with strong problem‑solving abilities
• Preferred:
  • Experience in fire protection, commercial kitchen services, environmental services, maintenance, or field service industries
  • Experience generating service quotes and managing technician schedules

Our company values professionalism, teamwork, efficiency, and exceptional customer service. You’ll join a respected organization with a strong reputation, consistent workflow, and opportunities for long‑term career growth. If you’re an experienced dispatcher who knows NYC inside and out and enjoys keeping operations running smoothly, apply today!

USD $25.00 - USD $27.00 /Hr.