Customer Success Manager

We’re hiring A Customer Success Manager to join a fast-growing SaaS scale-up operating globally.

You’ll manage complex, international accounts, drive renewals and expansion, and act as a commercial sparring partner for your customers.

This is not a support-heavy CSM role.

This is about ownership, sharp communication, and commercial impact.

You own the full customer lifecycle for mid–large international accounts.

• Leading QBRs with senior stakeholders
• Driving renewals, upsells, and expansions
• Advising customers on adoption and value realization
• Running commercial conversations backed by data
• Working cross-functionally with Sales, Ops, and Product

You’re expected to spot revenue opportunities
, not wait for them.

• Build strong, long‑term customer relationships
• Identify and close expansion opportunities
• Use data and insights to drive value and revenue
• Act as a trusted, commercially minded advisor

• 3+ years in a client‑facing role (CSM, AM or AE)
• Experience managing complex SaaS accounts
• Comfortable with commercial responsibility
• Strong executive communication skills
• Structured, analytical, and sharp
• Confident with CRM tools (Hub Spot is a plus)
• Degree is nice but a good story is better.

• High ownership in a scaling SaaS environment
• Strong learning curve and exposure to global customers
• Smart, ambitious colleagues who value clarity and impact