Customer Service Representative

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Customer Service Representative

Holbrook Heating seeks passionate and detail-oriented individuals to join our expanding Customer Service team. This position offers a competitive hourly rate ranging from $18 to $20 and follows regular business hours, from 8:00 AM to 4:30 PM. The candidate must work on-site at our central office.

• Respond to inbound calls and emails, handling customer inquiries and concerns professionally.
• Troubleshoot customer issues and provide efficient resolutions.
• Build rapport with customers, fostering long-term relationships.
• Assist with administrative tasks to maintain efficient operations.

• Must be willing to work in office during scheduled hours.
• Possess excellent communication and interpersonal skills.
• Thrive in a collaborative and fast-paced work environment.
• Enjoy problem-solving and exceeding customer expectations.
• Are a detail-oriented individual with strong organizational skills.
• Have a willingness to learn and grow within the HVAC industry.

• Experience in sales, customer service, or a related field.
• Working knowledge of HVAC equipment and services (a plus, but not required).