Precious Metals Production Coordinator

Pay Range and Location

Pay Range: $22.91 - $28.00 hourly (specific to OHI, DEL, NY, CA, CO, WA, MD, CT, IL, NV, KY, MI, NJ, ME, MO, MA, MT).

The Production Coordinator is responsible for coordinating the operational workflow and tracking key milestones over the duration of a customer order end to end, within the Precious Metals operation in the Tri State area. This position will work with the Vault Team and the Customer Service Team to ensure that customers are appropriately serviced as per expectations and build a comprehensive track and visibility dashboard for cross‑functional teams’ daily use.

It also works closely with the BGS Operations Team to support all related Export / Import activities. The role functions in an armed environment and requires enforcement of rules to protect premises and property of Brink’s and its customers, as well as safety of all on the premises.

• Tracking of every customer transaction while building and populating the customer service dashboard.
• Working with Vault Team and Customer Service Team to establish key milestones and timing to complete milestones and overall transactions.
• Ensuring key milestones are met by Vault Team and Customer Service Team.
• Analyzing KPIs and metrics associated with shipment production flow and reporting key spikes, trends, and findings to management.
• Escalating any deviation of milestones to Management team.
• Establishing proactive customer communication with regular updates on key milestones.
• Exploring innovative uses of AI, technology products, and informational systems to streamline operations and internal communication updates to cross‑functional teams.
• Strong ability to work through peak demands and recalibrate projects and functions during off‑peak times.
• Establishing a point of contact system of communication between operations and customer service for all milestone updates.
• Working through problem‑solving events with operations and customer service to better meet customer expectations and deliverables.
• Partnering with Ground Operations, Air Operations, Sort Operations, and Shipping Teams to coordinate import/export progress.

• Proficiency with Microsoft Office.
• Minimum age 21 years.
• 1-3 years of project management experience.
• A valid firearms permit or ability to pass applicable firearms licensing requirements.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

• Experience in precious metals storage, freight forwarding/transportation, or related field.
• Excellent verbal and written communication skills.
• Working knowledge of Lean/Process Improvement methodologies.
• Project Management certification.
• Associate degree or bachelor's degree preferred.

• Professional, positive demeanor.
• Collaborative work style.
• Good ethics and integrity.
• Strong attention to detail.
• Cultural change agent.
• Project management.

Brink’s offers a competitive salary and a comprehensive benefits package including medical, dental, vision, life insurance plans, and a 401(k) plan for eligible employees.

Brink’s is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.