Customer Service Representative – Bilingual Urdu​/English

Company

Well established and highly reputable home healthcare agency — we strive to improve the quality of life for each and every one of our clients by delivering exceptional industry leading in-home care. With 40 years of experience; we have proudly cared for close to 100,000 clients throughout the 5 boroughs of New York City as well as Westchester County. Much of our success is a product of the great staff we employ.

We are presently looking to add another hard-working team player to our training staff.

Special Touch Home Care is seeking a dedicated bilingual Urdu/English Customer Service Representative. You’ll assist consumers, personal assistants, and designated representatives with navigating our application and onboarding process. If you’re a strong communicator, highly organized, and passionate about helping others, we want to hear from you.

• Assist consumers, personal assistants, and designated representatives with inquiries and support
• Guide individuals through accurate registration and completion of applications
• Provide status updates and resolve pending documentation issues
• Respond to incoming calls and provide friendly, helpful service
• Maintain accurate records of all interactions and documentation
• Collaborate with internal departments to ensure smooth processing and resolution

• Prior customer service or related experience preferred
• Comfortable using computer systems for data entry and record management
• Strong typing skills and attention to detail
• Excellent verbal and written communication; able to engage effectively with customers
• Positive attitude; able to work well under pressure in a dynamic office environment

• High school diploma or equivalent (required)
• 1+ year of customer service or administrative experience (healthcare preferred)
• Fluent in Urdu and English (spoken and written)
• Strong organizational and multitasking skills in a fast-paced setting
• Proficiency with Microsoft Office and basic CRM/EMR systems

• $19.50/hour pay
• 35–39 hours per week
• Room for growth — we promote from within
• Individual medical insurance after probationary period (minimal employee contribution)
• 3+ weeks PTO
• bonuses

Schedule:

Monday-Friday 9AM-5PM