Front Desk, Customer Service​/HelpDesk

Location: Southampton

Benefits:

• Competitive salary
• Employee discounts
• Paid time off

About the Role:
Blue Water Spa, Inc. is looking for a warm, polished, and enthusiastic Front Desk Associate to be the welcoming face of our luxury spa in beautiful Southampton, NY. This is your chance to be part of an exceptional wellness experience where every guest interaction matters. If you thrive in a serene, upscale environment and love making people feel special, we want to hear from you!

Responsibilities:

• Greet and check in guests with a warm, professional demeanor, ensuring a seamless spa experience from arrival to departure
• Manage appointment scheduling, cancellations, and confirmations using spa booking software
• Answer phone calls and respond to inquiries about services, pricing, and availability
• Process payments, handle cash and credit transactions, and maintain accurate records
• Promote and upsell spa services, memberships, and retail products
• Coordinate with estheticians, massage therapists, and other staff to ensure smooth daily operations
• Maintain a clean, organized, and tranquil front desk and reception area

Requirements:

• Prior front desk, receptionist, or customer service experience preferred; spa or hospitality experience a plus
• Excellent communication and interpersonal skills with a polished, professional appearance
• Proficiency with scheduling or point-of-sale software; ability to learn new systems quickly
• Strong multitasking and organizational skills in a fast-paced environment
• Ability to work flexible hours including weekends, evenings, and holidays
• A genuine passion for wellness, beauty, and delivering exceptional guest experiences

About Us:
Blue Water Spa, Inc. is a premier luxury spa destination nestled in the heart of Southampton, NY, offering a curated menu of rejuvenating treatments in an elegant, tranquil setting. Our guests return time and again for our exceptional service, skilled therapists, and serene atmosphere. We pride ourselves on fostering a supportive, positive team culture where employees feel valued and inspired every day.