Clerk

Job Title

Intermediate Customer Service Representative

Required to follow intermediate level of instructions in performing customer service work while using established routines. Applies limited analysis and problem solving abilities in performing job duties. Performs such duties as data entry, filing, directing phone calls to appropriate personal, etc. Serves as a role model in fulfilling the Church's religious mission with compassion toward others and an attitude of devotion to God, while performing tasks of an intermediate level of knowledge and judgment.

50% Under general supervision, performs a limited variety of duties for functional groups involving compiling and arranging data, making standard computations, processing documents and maintaining records and files.

50% Routines are generally prescribed and supervision is readily available, receives calls, emails, and visitors that cover basic situations, assists in resolving questions and issues. Provides constructive feedback while maintaining sensitive visitor relations.

High School graduate with some college and minimum of 3 - 5 years of experience in a specialized or related field or equivalent combination of education and experience; ability to demonstrate computer skills and proficiency in applicable office software; ability to follow procedural guidelines, accept and adapt to periodic changes in guidelines and procedures; ability to resolve routine questions and problems referring more complex issues to higher levels;

must be able to work with others and communicate effectively. Church Service Missionaries must be temple-worthy.