Contracts Specialist

Purpose of the Job

Responsible for delivering great intentional customer experiences. Key responsibilities include ensuring orders are managed in a timely and accurate manner based on quotes for both standard and customized solutions by pro-actively engaging with customers, working closely with the sales team and also operations teams. This role also handles a range of other customer queries, ensuring customer satisfaction by collaborating with other departments and pro-actively addressing any issues.

• Provide exceptional levels of customer service and ensure high levels of customer satisfaction at all times.
• Ensure the integrity of any data input and maintains records as required.
• Maximize opportunities for new business with existing customers (through opportunities for value selling including cross selling).
• Respond professionally and accurately to all other customer queries within agreed timescales.
• Use existing procedures and policies to solve routine or standard problems.
• Manage customer orders within the company's Material Requirements Planning (MRP) system, including processing changes and addressing any customer enquiries.
• Manage status report submittals on a recurring basis as required by the customer.
• Manage documentation requirements of orders when needed to ensure approvals are in place to support Rotork delivery commitment.
• Liaise and negotiate with customers, internal departments and Factory regarding order fulfilment or special requirements.
• Work with the Quality department to resolve and investigate customer and quality complaints, ensuring customer expectations are managed through to resolution.
• Clarifies delivery dates and addresses delays in production and delivery with relevant contact points, ensuring issues are resolved and communicated to the customer as needed.

• Strong Customer Service experience with typically 3 years’ experience in a relevant role and/or industry
• Experience in using ERP and CRM Systems
• Degree or Engineering/Technical Qualification (or equivalent)
• Proficiency in data analysis and leveraging analytics for sales strategy development
• Proficient in Microsoft Office with the ability to quickly learn & utilize business software and internal programs

• Ability to interact with customers on routine basis and must demonstrate a high level of Customer Service.
• Must be thorough, accurate, and organized, with a strong attention to detail.
• Good communication skills, customer focused, strong multitasker and good at executing tasks
• Proactive approach to challenges in order to find solutions to customer issues

$26-$26