Customer Service Specialist

Overview

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑n t service from the industry leader with more than 125 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast‑paced, dynamic environment.

With Orkin’s award‑winning training program, you’ll receive all the tools you need to succeed. No industry experience required. The role offers full medical, dental and vision coverage for you and your family, competitive pay, a 401(k) program, paid vacation, and opportunities to volunteer and give back.

As a Customer Service Specialist, you will be a subject‑matter expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests.

• Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
• Proficiently navigate Windows‑based and Web‑based systems to track routes and optimize schedules.
• Apply training to schedule appointments for technicians, minimize drive time, and recommend alternative routes.
• Use listening skills and probing questions to identify customer concerns and evaluate needs.
• Monitor, update, and maintain a customer database with accurate information, including call details, dispositions, payments, and results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality‑assurance processes, programs, and initiatives.
• Safeguard customer privacy and proprietary information.

• Competitive earnings starting at $24 to $27 per hour.
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, dependent scholarship awards.
• Industry‑leading, quality, comprehensive training program.

• Opportunity with career potential in a reliable, recession‑resistant industry.
• Service‑oriented mindset that builds loyalty and trust with customers.
• Commitment to responsibilities.
• Team‑player attitude.
• Continual learning, improvement, and leadership development.
• Community support and mission‑driven company.
• Core values:
  Safety, Professionalism, Empathy, Integrity, Innovation.

• Previous experience in customer service or sales preferred.
• High school diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills and proficiency with Microsoft Office.
• Strong attention to detail and follow‑through.
• Ability to prioritize tasks and manage time efficiently.

• Comfortable sitting at a desk and using a computer, keyboard, telephone, and office equipment for extended periods.
• Ability to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.