Senior Seasonal Admissions and Parking Associate

Park:
Bronx Zoo

Department:
Admissions & Parking

Title:

Senior Associate

Employment Type:

Temporary

Status:
Non-Exempt

Grade Level: Hourly

Pay: $17.50/hour

Reports To:

Supervisor / Assistant Manager / Manager of Sales Operations

Schedule:

Must be available to work weekends and holidays; weekday shifts available

Hours:

Typically 8:45 AM – Park Closing, dependent on weather and attendance; schedule subject to change during peak seasons, including Holiday Lights

The Senior Associate for Admissions Sales Operations supports onsite sales efforts, with a strong focus on membership sales and guest service. This role helps drive revenue, supports peers, and ensures an excellent experience for guests from entry to exit. Senior Associates may step in to assist with operational leadership when needed and help maintain smooth daily operations.

• Promote Admissions products, especially memberships and upgrades
• Engage guests in clear and friendly conversations about membership benefits
• Process new and renewal memberships using the point‑of‑sale system
• Follow all WCS cash handling procedures
• Support and mentor peers with sales skills and selling best practices
• Assist in real‑time feedback and coaching during shifts, as directed by Sales Operations leadership

• Deliver welcoming, informed, and proactive service to all guests
• Respond to membership questions and resolve concerns professionally
• Maintain familiarity with park offerings, membership options, and current promotions
• Help ensure a smooth and value‑focused entry process for members and new buyers

• Assist with guest service or operational issues in the absence of a lead
• Support training efforts for new staff and contribute to a positive team culture
• Maintain clean, organized, and stocked work areas
• Remain at assigned posts and be able to travel between locations in the park
• Support additional operational tasks as assigned

• Must be at least 18 years of age
• Prior experience in sales or customer service preferred
• Strong communication skills and a proactive, outgoing personality
• Comfortable using POS systems and handling cash
• Team‑oriented, reliable, and eager to help others succeed
• Available to work weekends, holidays, and during peak attendance periods

Salary Range: $17.50/hour