Customer Service​/HelpDesk Associate, Retail Associate​/ Customer Service

Description

As a Studio Associate, you are the heartbeat of the studio. You set the tone for every member and guest interaction; from the warm welcome at check-in, to ensuring the studio is clean, safe, and ready for every class. This is a service-first, community-driven role that blends operations, hospitality, and brand energy. You’ll thrive here if you’re passionate about wellness, love connecting with people, and can balance detail-oriented tasks with genuine human connection.

• Greet members, first-time visitors, and guests with warmth, professionalism, and brand pride.
• Provide onboarding support for new visitors, including studio tours, class preparation, and account setup.
• Proactively engage with members before and after classes to foster community and elevate the member experience.
• Assist with locker support, retail inquiries, and account troubleshooting.

• Manage check-ins, bookings, payments, and waitlist procedures across studio platforms (Mindbody, Club Ready, or equivalent).
• Support daily operations, including opening and closing the studio, laundry, restocking supplies, and light cleaning.
• Partner with instructors and team members to ensure smooth class turnover and excellent in-class experience.
• Maintain a safe, clean, and branded environment across all spaces (studios, restrooms, locker areas).

• Uphold studio aesthetic and energy to align with brand presentation standards.
• Represent the studio in the local community, supporting grassroots marketing, wellness fairs, and studio-hosted events.
• Contribute to cultivating an inclusive and accessible community that celebrates diversity and encourages all voices.

• 1+ year of customer service, hospitality, or fitness studio experience (preferred).
• Passion for fitness, wellness, and building inclusive communities.
• Excellent communication and interpersonal skills; ability to empathize and problem-solve in real time.
• Tech-savvy: comfortable using tablets, POS systems, and scheduling software (training provided).
• Highly reliable, punctual, and detail-oriented; thrives in fast-paced environments.
• Flexible availability, including early mornings, evenings, weekends, and holidays.

• Able to stand for long periods of time and move around the studio.
• Comfortable lifting up to 45 pounds and performing light cleaning/restocking.
• Willing to assist with minor studio/equipment setup.
• Able to work in an energetic environment with music and frequent class transitions.

Salary: $17.50 per hour