Client Center Host Ny

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Position Title:

Client Center Host – New York, NY

Salary: $26/hr. – $27/hr.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

The Client Center Host is responsible for providing exceptional service to all clients and visitors upon their arrival to the Client Conference Center. This highly visible role supports the firm’s initiative in welcoming high‑profile clientele and ensuring a smooth, personalized experience, enhancing their overall satisfaction, and reinforcing their commitment to hospitality excellence.

• Proactively stand and greet by the elevator bank to serve as first point of contact in the Client Conference Center.
• Professionally greet and assist all visitors, with a strong focus on VIPs and Executives in addition to internal VIPs.
• Welcome guests warmly with a smile and maintain eye contact through the entire interaction while following established procedures, address VIPs by name and ensuring a memorable first impression.
• Escort guests to designated waiting areas as needed, providing personalized assistance, ensuring their comfort and offering amenities such as water, coffee, and tea.
• Anticipate guests’ needs through observation awareness, proactive engagement and be able to provide assistance, way finding, amenities, and personalized support before assistance is requested.
• Act as an overall hospitality services resource in providing amenities within building, communication and transportation, neighborhood amenities and organizational FAQs.
• Build rapport with VIP guests and maintain positive and professional relationships.
• Maintain clear and effective communication with internal teams to coordinate guest arrivals, special arrangements, and any specific requirements.
• Handle visitors and employee inquiries, feedback, and concerns promptly and professionally, striving to exceed expectations and resolve issues effectively.
• Adhere to established security protocols and confidentiality guidelines when handling VIP guest information to maintain a secure environment.
• Answer VIP requests in a friendly, professional manner, taking messages with accuracy, and appropriately handling or referring questions and requests.
• Implement established security policies and procedures about arriving and departing VIP clientele.
• Create a lasting positive impression by offering thoughtful and personalized farewell experience, ensuring each interaction concludes on a positive and memorable note.
• Manage closely all activity in the internal visitor processing system.
• Troubleshoot operational and guest related concerns with professionalism, discretion, and a solution‑oriented mindset and liaise with appropriate internal support departments such as building maintenance (heating and cooling issues), information technology (computer/iPad) issues.
• Have a thorough understanding of the emergency procedures and be prepared to carry out designated tasks in the event of a fire or other emergency.
• Notify manager(s) on duty of incidents or escalations with accordance to the '20 Second Rule'.
• Maintain professional appearance and comply with uniform and grooming standards.
• Demonstrate understanding of company culture and operational areas.
• Assist with coverage in…