Associate Customer Success Manager

Responsibilities

• We’re looking for an Associate Customer Success Manager who will help customers successfully adopt Anyword, drive engagement, and maximize value from the platform
• As an Associate Customer Success Manager, you will join a small team that moves fast and works closely with customers to drive adoption, engagement, and long-term success
• Proactively engage with existing customers through email, calls, and virtual meetings to drive adoption, engagement, and long-term success
• Support customer onboarding, training, and ongoing adoption of Anyword
• Serve as a point of contact for customers, helping answer product, technical, and workflow-related questions
• Identify customers who may benefit from additional support, engagement, or growth opportunities
• Work cross-functionally with Product, Marketing, and Customer Success teams
• Gather and share customer feedback and insights with internal stakeholders
• Analyze customer usage data to identify trends, opportunities, and areas of risk
• Create and maintain customer enablement content, including help center articles, resource center materials, recorded training sessions, and product walkthroughs
• Lead customer training sessions and webinars, including creating on-demand educational content that helps customers get more value from Anyword
• Contribute ideas for improving customer processes, workflows, and the overall customer experience
• You’ll work alongside experienced team members, gain exposure to enterprise customers, and develop the skills needed to become a trusted advisor to marketing teams using cutting-edge technology
• You’ll play an important role in helping customers achieve success with Anyword through proactive outreach, onboarding, training, and ongoing engagement
• You’ll be expected to execute quickly, solve problems, and continuously look for ways to improve the customer experience
• Finally, you’ll join us at an exciting stage of the company’s journey, with opportunities to learn, take ownership, and grow your career

• Diverse, inclusive, and mission-driven culture
• Stock options

• Curiosity, coachability, and a growth mindset
• BA/BS degree
• Strong Excel or Google Sheets skills
• High level of dedication and determination
• Strong analytical and problem-solving skills
• Excellent verbal and written English communication
• Outstanding organizational and multitasking skills
• Comfortable with proactive customer outreach via email, phone, and video calls
• Ability to execute resourcefully and independently
• Experience with Hub Spot (or equivalent CRM)
• Experience with Tableau or equivalent BI tools
• Previous data analysis experience
• Experience working at a SaaS company