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Voice of Customer Programs Lead
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-01
Listing for:
BoF Careers
Full Time
position Listed on 2026-07-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
Bloomingdale's is seeking a Manager for Voice of Customer Programs to lead customer feedback initiatives and deliver actionable insights. This role involves managing the Net Promoter Score (NPS) and Customer Satisfaction (CSAT) programs, while overseeing third-party platforms for data collection and analysis.
The ideal candidate will have 6–8 years of experience in customer research and project management, with strong communication skills and the ability to synthesize data into strategic recommendations. This position is critical to shaping customer experience strategies at Bloomingdale's.
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