Customer Interaction Specialist

Customer Interaction Specialist

Are you interested in joining DFDS as a Customer Interaction Specialist in our Passenger & Customer Service department?

At DFDS, we are looking for motivated and energetic individuals with a positive attitude, good interpersonal skills, and the ability to resolve issues in a practical and effective manner.

If you are interested in becoming part of our team as a Customer Interaction Specialist in our Passenger & Customer Service department in Tarifa (Cádiz), we want to get to know you!

Requirements:

• Languages:
  
  Spanish, French and/or English. Arabic (desirable).
• Experience in customer service, preferably in tourism, transport or call center environments.
• Communication skills, empathy and incident management.
• Basic knowledge of CRM tools and reservation systems.
• Availability to work shifts (including weekends and holidays).
• Own vehicle.

Main functions:

• Attend calls, emails and chats.
• Information about schedules, fares and travel conditions.
• Sale and modification of tickets (passengers and vehicles).
• Secure payment management and issuance of confirmations.
• Resolution of operational incidents (changes due to weather, cancellations).
• Advisory on documentation (passports, minors, vehicles, pets).
• Collaboration with operations and ports to ensure smooth embarkations.

Do you think you fit the profile?

If your personality, skills, experience and ambition match this position, we would love to meet you.