Customer Service Representative

About Lega-Nova Group

Lega-Nova Group is a consultancy specializing in sales operations, marketing strategy, and leadership development
, supporting brands in achieving performance-driven growth.

We deliver face-to-face customer acquisition and client services through structured, team-based environments, working across multiple sectors including telecommunications, fintech, nonprofit, and lifestyle brands.

Lega-Nova Group is seeking a Customer Service Representative to join our New York team.

This position focuses on client relations and account management
, where you will serve as a key point of contact for customers while supporting the growth and retention of client accounts.

This is a face-to-face, customer-facing role and does not involve call center or telemarketing responsibilities.

• Represent client brands in in-person customer interactions
  , delivering a high standard of service
• Manage and maintain existing customer accounts
  , ensuring satisfaction and retention
• Build professional relationships with customers to support long-term engagement
• Identify opportunities for account growth, upgrades, and additional services
• Collaborate with internal teams to support client acquisition and ongoing account management efforts
• Accurately record customer interactions and feedback to support continuous improvement

• Strong communication and interpersonal skills
• Ability to work effectively in customer-facing environments
• Professional, reliable, and results-oriented approach
• Ability to work both independently and as part of a team
• Previous experience in customer service, hospitality, retail, or sales is preferred but not required

• Guaranteed base salary with additional performance-based bonuses
• Comprehensive onboarding and training program
• Opportunities for career progression into leadership and management roles
• Exposure to a range of industries and client campaigns

• This is a full-time, on-site position in New York, NY
• This role involves face-to-face customer interactions and is not remote
• Offers of employment are contingent upon successful completion of the interview process and applicable background checks
  , in accordance with local regulations

Lega-Nova Group is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. all of our positions are W-2 full time ongoinig roles