Customer success manager

Customer Success Manager

Location:

New York, NY

Full-Time | Onsite (Monday–Friday)

Salary:
Base $70,000 – $85,000;
On-Target Earnings: $100,000 – $110,000

Full Benefits Package (Medical, Dental, Vision, 401k). Eligibility for remote Fridays once performance goals are consistently met.

We are hiring a Customer Success Manager to support and grow a portfolio of software customers in a fast-paced, high-touch environment. This role is focused on driving real customer engagement, not just support or ticket resolution. You’ll be responsible for building strong relationships, ensuring customers are actively using the platform, and identifying opportunities to expand account value over time.

The ideal candidate thrives in a proactive, communication-heavy role and enjoys speaking directly with customers on a daily basis via phone and video meetings.

This is a fully onsite position based in Lower Manhattan near the World Trade Center.

• Own relationships with an assigned portfolio of customers after the sale
• Guide customers through onboarding, implementation, training, and ongoing adoption
• Maintain consistent outreach to ensure customers are engaged and realizing value
• Conduct regular check-ins and business reviews via phone and video
• Identify upsell and expansion opportunities within existing accounts
• Act as the main point of contact for customer needs, questions, and escalations
• Track account health, usage trends, and engagement metrics
• Partner with internal teams (Sales, Product, Operations) to improve customer experience
• Deliver insights and updates to leadership on account performance
• Maintain a high level of daily customer interaction (calls + video meetings)

• 3+ years of experience in Customer Success, Account Management, Client Services, or similar customer‑facing roles
• Background in SaaS or technology is helpful but not required
• Strong communication skills and comfort with frequent phone/video interaction
• Proven ability to manage multiple accounts in a fast‑paced environment
• Experience in relationship-driven or consultative customer roles
• Strong organization, follow‑up discipline, and problem‑solving skills
• Self‑starter who is comfortable working onsite in a collaborative team setting

This is a high‑impact role within a growing software organization where customer engagement directly drives retention and revenue. You’ll be joining a small, collaborative Customer Success team where communication, responsiveness, and customer relationships are central to success. The role is ideal for someone who enjoys being on the phone, building rapport, and helping customers get the most out of a product over time.