Temporary Aftercare Associate Bilingual SpanishEnglish

About Us

Anthos|Home is a nonprofit startup focused on creating a new way home for New Yorkers with housing vouchers. We streamline the apartment search, approval, and move‑in process using technology to move people into stable housing faster. We believe every person deserves a place to blossom, and we’re building the tools, systems, and teams to make that possible.

At Anthos|Home, urgency drives our work because every day in shelter matters. We are focused on helping people move into stable housing as quickly as possible and continuously improving how we get there.

We are looking for team members who are highly data‑oriented, tech‑savvy, and comfortable learning new systems. Strong candidates value accuracy, use data to inform decisions, and actively improve how information is tracked and shared.

We value people who are thoughtful, adaptable, and detail‑oriented, and who follow through, communicate openly, and take ownership of their work. How effectively we use data and technology directly impacts how quickly people get home.

Anthos|Home is seeking a Temporary Aftercare Associate to support the Aftercare team during a period of increased volume. The Aftercare Associate reports to the Aftercare Supervisor.

In this role, the Associate serves as a warm, responsive first point of contact for participants after they move into their new home, providing front‑line phone support and consistent monthly outreach to help ensure housing stability after placement. Aftercare at Anthos|Home is light touch and housing led; this role focuses on responsive customer service, accurate information and reliable proactive check‑ins, escalating more complex needs to an Aftercare Specialist.

This is an opportunity to make a direct, meaningful impact in the lives of New Yorkers working toward stable, permanent housing.

• Conduct monthly proactive phone check‑ins with all assigned participants to assess how they are adjusting to their new home, surface any rent arrears or utility issues, and check on building security, pending repairs, and communication with the property provider.
• Answer incoming calls from participants and respond to general questions, providing accurate basic information and a warm, professional first point of contact.
• Inquire about the participant's benefits and employment status during each contact.

• Provide referrals to community resources as needed, including financial literacy, mental health, wellness, legal, and other areas of support.
• Escalate complex needs, housing or tenant‑related concerns, and property provider issues to the appropriate Aftercare Specialist or Supervisor in a timely manner.

• Maintain thorough, accurate, and timely progress notes and correspondence in Salesforce, while upholding the confidentiality of participants, staff, and organizational information at all times.
• Attend meetings and case conferences as needed to ensure collaborative supports are in place.
• Complete tasks and provide support within the Aftercare Team on an ad hoc basis.

Other duties as assigned.

• Bilingual in English and Spanish (required)
• 1–2 years in customer service experience, ideally in a phone‑based or high‑volume contact role
• Experience working in a nonprofit, social service is a plus
• Some familiarity with the NYC housing market, housing voucher programs, and/or NYC shelter system
• Highly adaptable – comfortable working in a fast‑moving startup environment where processes are still evolving and flexibility is essential
• Excellent interpersonal, verbal, and written communication skills, including fluency in both English and Spanish; skilled at de‑escalation
• Trauma‑informed approach to working with participants navigating housing transitions
• High‑performing and self‑directed – takes ownership of their work, follows through consistently, and holds themselves to a high standard
• Tech‑savvy and quick to learn new tools and systems; proficiency in MS Word, Salesforce, and Excel
• Strong organization and attention to detail, with a commitment to accuracy
• Genuine…