Customer Service Representative​/Front Desk Manager - Montrose, NY

Spectrum Auto, a certified auto body and collision repair provider in West Nyack and Montrose, NY, is seeking a Customer Service Representative / Front Desk Manager to greet customers, answer phones and online inquiries, schedule appointments, coordinate workflow with insurers, and handle billing and payments. This role ensures a smooth, friendly, and organized front office experience aligned with our safety-first, integrity-driven mission.

• Greet customers upon arrival and provide a welcoming, professional front desk experience
• Answer incoming phone calls and respond to online inquiries; provide information about services
• Schedule appointments, including coordinating times when insurance sends appointments
• Manage and maintain the service center’s daily and weekly schedule
• Follow up with customers regarding appointments, estimates, and repair status
• Process payments and handle cash/POS transactions accurately
• Maintain and update customer records
• Keep the customer service area clean, organized, and presentable
• Communicate clearly with customers, translating technical information as needed
• Support a quick, transparent, and stress-free customer experience consistent with company values

• Strong verbal and written communication skills
• Proven customer service skills with a friendly, professional, and empathetic demeanor
• Ability to listen to customer concerns and provide practical solutions
• Excellent organization and time management to handle appointments and a busy workflow
• Experience processing payments and handling cash/POS transactions
• Comfort using CRM or similar software to maintain accurate records
• Reliability and attention to detail to support scheduling and follow-ups
• Computer skills
• Commitment to Spectrum Auto’s values of safety, integrity, respect for customers’ time, and clear communication
• Knowledge of CCC One Estimate Software preferred

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Paid holidays
• Stable company with a family feel.
• Company culture that works hard yet takes care of employees.
• Opportunities for advancement