Customer Support Specialist

Equipment Share is Hiring a Customer Support Specialist

Equipment Share is searching for a Customer Support Specialist for our corporate office in Columbia, MO, to support our team as the department continues to grow. The primary responsibility of the Customer Support Specialist is to consistently provide exceptional service and support to Equipment Share’s internal and external customers in a multi-channel environment. Establish and maintain excellent working relationships with rental markets, T3 customers and help facilitate support requests throughout Equipment Share.

As a primary customer-facing role, the ability to provide professional, exceptional, timely and accurate service to internal and external customers is critical to the success of this position.

• Perform job duties in accordance with Equipment Share’s vision, mission, and values.
• Provide excellent customer service for Equipment Share customers with clear answers to inquiries and appropriate referrals as needed.
• Respond to customer inquiries via telephone, chat, and email in an accurate, timely and professional manner, and within established quality and service standards.
• Establish and maintain professional working relationships with internal and external customers and co-workers.
• Manage time effectively to ensure productivity levels and turnaround times are within established service standards.
• Establish and maintain adequate knowledge of Equipment Share products, service offerings, processes and core systems, and respond to customer and co-worker inquiries effectively and efficiently.
• Utilize appropriate resources to ensure work is completed accurately, efficiently and within established service standards.
• Comply with Equipment Share’s departmental and corporate policies and procedures as well as mandated state and federal laws and requirements at all times.
• Enhance construction industry and functional job knowledge through actively participating in learning and growth opportunities.
• Work collaboratively with co-workers to achieve departmental and company goals and standards.
• Perform other duties and responsibilities as assigned.

• Competitive salary.
• Medical, Dental and Vision coverage for full-time employees.
• 401(k) and company match.
• Generous paid time off (PTO) plus company paid holidays.
• Stocked break-room and full kitchen, chef prepared meals daily (breakfast and lunch).
• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
• Seasonal and year round wellness challenges.
• Company sponsored events (annual family gatherings, happy hours and more).
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
• Opportunities for career and professional development with conferences, events, seminars and continued education.

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change.

Education:

• High school diploma required, College degree desired.

Experience:

• At least one year experience in a customer service role, preferably in a contact center or multi-channel communication environment.

Licenses:

• None

Language Proficiency:

• Ability to read and comprehend basic/complex communication in written or verbal sources.
• Ability to communicate effectively in English and in written or verbal form, using correct grammar, punctuation, spelling, and sentence structure.

Skills :

• A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional customer service and a positive customer experience.
• Strong organizational skills with attention to detail and accuracy.
• Ability to multi-task and maneuver through various programs and applications while providing timely and superior service to customers.
• Excellent verbal and written…