Customer Service Agent | LaGuardia Airport; LGA

Customer Service Agent

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

This is a full-time position. The starting rate of pay is $20.34 per hour. This role is for our office at LaGuardia Airport (LGA), located at: 9501 Ditmars Blvd, East Elmhurst, NY 11369. There are multiple schedules available:

• Schedule 1 -- 2:15pm - 11:00pm Tues/Wed OFF
• Schedule 2 -- 5:45am - 3:30pm Tues/Wed OFF
• Schedule 3 -- 5:45am - 3:30pm Wed/Thurs OFF

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Responsibilities include:

• Greets and answers customer questions and provides assistance based on each customer's needs and requests.
• Identifies and attends to the customer by name, verifies rental agreement and reservation.
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
• Provides all customers with undivided attention while assisting them.
• Prepares all rental and return documents accurately and completely.
• Offers all customers assistance with directions, maps, local area information and appropriate service information.
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensures that the return date and time on the rental agreement is accurate.
• Reviews all charges at the time of vehicle return.
• Assist to assess condition of rental upon return.
• Prepares the Rental Agreement Folder with all required information.

Equal Opportunity Employer/Disability/Veterans

Qualifications:

• Must be at least 18 years old
• High School Diploma or G.E.D. required Some college preferred.
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• The ability to operate a motor vehicle is a function of this position. Applicants must have a valid, unrestricted U.S. driver's license.
• Must be able to read, write and speak English
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work at least one of the following schedules:
  • Schedule 1 -- 2:15pm - 11:00pm Tues/Wed OFF
  • Schedule 2 -- 5:45am - 3:30pm Tues/Wed OFF
  • Schedule 3 -- 5:45am - 3:30pm Wed/Thurs OFF