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Customer Support & Manager — Scale AI SaaS
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-03
Listing for:
Regal
Full Time
position Listed on 2026-07-03
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support -
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Location: New York
A leading AI agent platform company in New York City is searching for a Manager, Customer Support & Experience to lead the customer support function. You will ensure a high-quality, reliable experience for customers deploying the platform. Responsibilities include managing a support team, monitoring KPIs, and driving operational efficiency. The ideal candidate has 6+ years in customer support within B2B SaaS and a proven ability to lead teams effectively.
A range of $112k to $130k annually with excellent benefits is offered.
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