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Member Care Lead; Multi-Channel – Equity Eligible

Job in New York, New York County, New York, 10261, USA
Listing for: Dormont Manufacturing Co
Full Time position
Listed on 2026-07-03
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Bilingual
Salary/Wage Range or Industry Benchmark: 100000 - 112000 USD Yearly USD 100000.00 112000.00 YEAR
Job Description & How to Apply Below
Position: Member Care Lead (Multi-Channel) – Equity Eligible
Location: New York

Dormont Manufacturing Co is seeking a Customer Support Representative in New York, NY. You will be the first point of contact for our members, providing support across multiple channels, including email, phone, and social media. This role requires empathy, organization, and the ability to handle pressure while delivering member-first support.

The ideal candidate has over 2 years of customer support experience and is skilled in managing bookings and resolving complaints. Join us in redefining preventative care and help our members feel genuinely looked after.

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