Care Coordinator- Financial District

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join our Financial District teams. The Care Coordinator will work out of our Pine St and Wall St locations.

• Support patient care by making patients feel welcomed and valued while controlling the flow of appointments.
• Respond to all phone calls and emails within 2 hours and always within 24 hours.
• Guide patients through the out‑of‑network experience and greet all patients who enter the clinic with a smile.
• Execute 5‑star customer service and foster a community environment for patients and team members.

We value empathy in our team members and a dedication to clinical excellence – whatever your workstyle – above all else. While we are looking for both entrepreneurial big‑thinkers and those dedicated simply to the day‑to‑day of treatment, successful candidates will understand that being clear is kind and that actions express priorities.

• Previous customer service experience
• Hospitable, welcoming, and team-oriented
• Strong communication skills and ability to multi‑task
• Strong attention to detail and willingness to grow
• BA/BSc degree preferred, not required

• Passion for the field hospitality and customer service.
• Self‑motivation and willingness to go above and beyond.
• Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.
• Proactive, collaborative, team‑oriented attitude because we don’t work in silos.
• Celebrate wins and learn from losses with patients, colleagues, and surrounding communities.
• Resonance with our SPEAR‑IT values:
  Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork.

• Manual dexterity to manipulate office equipment and make written notations.
• Ability to use computer keyboard 90% of each workday.
• Hearing acuity to communicate over the telephone.
• Visual acuity to read information on a computer screen.
• The ability to sit, stand, and walk for extended periods of time.
• Occasionally lift 10 pounds from floor to waist.

• Exceptional patient service supported by a well‑cared team.
• Environment that bolsters career growth while providing flexibility and necessary time to be a human being.
• One Medical paid membership.
• Mental health benefits including paid time off and support services through Journey Live and employer‑sponsored EAP program.
• Medical, Dental, Vision benefits, Commuter FSA plan.
• 401(K) Safe Harbor Match: 100% of first 3% of annual compensation, plus 50% of next 2%; total match not to exceed 4% of annual compensation.
• Generous paid time including PTO, floating holidays, company holidays, and mental health days.
• Commuter FSA pre‑tax savings plans.
• Employee perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness.
• Company events – annual summer picnic and holiday awards celebration.