Customer Service Representative

Whether you come from a background in customer service, retail, or hospitality, you can be successful in our role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here!

As a Customer Service Representative at Veterans United, you’ll be the friendly voice that helps guide callers to the answers they need. From answering general loan questions to transferring calls to other departments or addressing inquiries, you’ll be there to support and enhance the lives of our callers. Your goal? To be as helpful as possible and leave each caller feeling cared for.

• Answer incoming calls and connect folks to the right department to get them what they need.
• Provide top-notch customer service while answering basic questions about VA loans.
• Send emails or instant messages to help quickly resolve issues.
• Handle challenging situations with patience and professionalism, ensuring borrowers feel heard and supported, even when they’re upset or frustrated.

Please note that this is not a current job opening. We are collecting awesome candidates to consider for future opportunities within the Customer Service Center.

• Fast-paced environments are where you thrive and you’re quick to learn and excel.
• You either have a basic understanding of the loan process or the willingness to learn it quickly.
• You’ve got stellar phone skills and know how to make every caller feel valued.
• A solid work ethic drives you to give your best effort in everything you do.
• Dependability, efficiency, and great communication are qualities you bring to every interaction.

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.